Privacy Policy

MS Tech Solution ("we", "our", or "us") operates the website https://mstechsolution.in and provides IT, software, digital, and printing services from Kukatpally, Hyderabad, Telangana, India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information depending on how you interact with us:

• Personal information: name, email address, phone number, company or institution name, address, and messages submitted through our contact or quote forms.
• Service-related information: project requirements, design preferences, branding assets, logos, ID card details, printing specifications, bulk order quantities, and other content needed to deliver our services.
• Technical information: IP address, browser type, device information, pages visited, referral URLs, and general usage data collected through cookies and analytics tools.
• Communication data: records of calls, emails, WhatsApp messages, and support requests related to our services.

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Responding to inquiries, quote requests, and support tickets
• Delivering website design, web development, application development, digital marketing, graphic design, and AI chatbot services
• Processing Corporate & School Printing Services such as ID cards, customized T-shirts, diaries, paper printing, visiting cards, letterheads, and envelopes
• Managing projects, invoices, payments, and service delivery
• Improving our website, user experience, and service quality
• Sending service updates, project communication, and promotional messages where permitted
• Complying with legal, regulatory, and contractual obligations

3. Cookies, Analytics & Advertising

Our website may use cookies and similar technologies to enhance functionality and analyze traffic. We may use tools such as Google Analytics, Google Tag Manager, and Google AdSense to understand visitor behavior and display relevant advertisements.

Google AdSense and other third-party vendors may use cookies to serve ads based on your prior visits to our website or other websites. You can learn more about how Google uses data at Google Advertising Policies.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

4. Sharing of Information

We do not sell your personal information. We may share information only when necessary:

• With trusted service providers such as hosting partners, payment processors, printing vendors, delivery partners, and technology platforms that help us operate our business
• When required by law, court order, or government request
• To protect our rights, property, safety, or the rights of our clients and users
• With your consent or at your direction

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, complete projects, maintain business records, resolve disputes, and comply with applicable laws. Printing and institutional order records may be retained for operational, warranty, and accounting purposes.

7. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal and contractual limitations
• Opt out of marketing communications

To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites, including client projects and social media pages. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.

9. Children's Privacy

Our services are intended for businesses, institutions, and adults. We do not knowingly collect personal information from children under 13 without appropriate parental or institutional authorization. School-related printing services are provided to authorized institutions and responsible parties only.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.